Aadhaar issues: Take them to Twitter for quick redressal

Have queries related to Aadhaar, tweet them to UIDAI’s official twitter handle to get a quick solution. UIDAI is addressing all sorts of Aadhar related customer queries on twitter. You can tweet your concerns to the twitter handles- @UIDAI or @Aadhaar_Care . While @UIDAI is the official twitter account of Unique Identification Authority of India, @Aadhaar_Care is an official help centre profile for Aadhaar managed by the Unique Identification Authority of India.

The twitter services are apart from the customer care services available on phone or email id or their service centres.

Government authorities, which were prior known to be torpid in addressing customer grievances, are presently utilising the social media platforms such as twitter to improve their customer administration .Social media platforms have made it easy for companies and government authorities to interact with their consumers in a more efficient manner.

UIDAI isn't the just one dealing with client worries on twitter. Most other government and non - government authorities are likewise dealing with their client queries on twitter.

Here are a few recent tweets:

Mangesh Pawar wanted to download his daughter’s class 10 marksheet from Digilocker, for which he needs his daughter’s Aadhaar card. However to his dismay, the phone number in her Adhaar was not updated and he was unable to receive the OTP. Here’s how @UIDAI on twitter responded, “Dear Mangesh, You may use Umang App to download the child's marksheet. For Aadhaar update, we found the below two centres functional in Chembur area." It added “The child need to be present to update her phone number. Also if her biometrics have not been updated before, we suggest you update that too in the same update request. No documents needed for either update. Just carry her Aadhaar."

Here is the twitter conversation between Mangesh Pawar and UIDAI.

@ICSE_Board @UIDAIMumbai @UIDAI @PMOIndiaBoard hs uploaded 10 std marksheet and cert on Digilocker. For download marksheet daughter has to create ID on Digilocker Nd Adhar reqd. She hs Adhar but phon no chnged, OTP isue. No Adhar center is working in Chembur, BOM fr update ph no

— Mangesh Pawar (@mangesh7375) July 17, 2020

An Aadhaar holder wanted to correct his date of birth on his Aadhaar. Here’s the conversation:

@UIDAI namaste sir mere aadhar me date of birth galat likhi he.
Kya 8th class ki marksheet ke jariye date of birth change ho jaygi.

— Nizamuddin Tigala (@nizam888555) July 17, 2020